Integrated Centre of Excellence Customer Insights – Journeys Business Solutions Architect – Avanade – Coevorden


Job Description


The ICOE Customer Insights – Journeys Business Solutions Architect (BSA) will provide technical and solution envisioning expertise to the Avanade and Accenture sales teams. The BSA will help develop and execute sales strategies, drive proposal efforts and provide technical sales support. The BSA specializes in Customer Insights – Journeys and provides expertise in lead qualification, opportunity assessment, opportunity development and proposal development.


Come join us: 

The newly established Integrated Go-To-Market (IGTM) function brings the full breadth of Avanade’s propositions, offerings, and capabilities to life for our clients. The scope of the IGTM function includes our Global Lines of Business (LOBs), Global Industry Leads, Partner Ecosystem & Alliances, and Integrated Center of Excellence (ICOE), and Managed Services to ensure our strategies, solutions, and delivery drive significant business value.  

The ICOE is a single organization that brings together Avanade’s existing COEs (Center of Excellence) to deliver excellence at scale to Avanade and clients. The three missions of the ICOE:

·       Driving client impact by providing competitive positioning and solutioning support on key deals; helping regions transition from sales to delivery and jump-start projects; and delivering a consistent SME-based and shared services capability across regions. 

·       Advancing our Solution Areas and Lines of Business by supporting and incubating innovative solutions; developing new capabilities; fostering technical skill development; and demonstrating Avanade’s technical leadership in the market (e.g., speaking at conferences). 

·       Support Practice Development by collaborating to evolve innovative points-of-view, assets, and differentiators; supporting key learning mechanisms and knowledge sharing; and coordinating with Microsoft and Accenture as needed around each of our asset development roadmaps. 

What you’ll do:

  • Help the customer see what is possible with technology (visionary) 
  • Manage customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets 
  • Deliver quality presentations (both written and oral) and customized product demonstrations (POC) 
  • Serve as the Solution lead for new opportunities and support transition into delivery & customer/prospect training 
  • Build relationships with Accenture, Microsoft, industry groups and customers 
  • Represent at relevant customer/industry events and write POV documents/conduct webinars to create positive exposure for Avanade’s brand 
  • Contribute to the development of Avanade intellectual property, including assets and knowledge capital 


Skills and experiences: 

  • Deep functional and technical acumen and understanding of Customer Insights – Journeys (preference for D365 certification)
  • Functional/technical acumen and understanding of D365 CE for Sales and/or Customer Service, (preference for D365 certification)
  • Understand and articulate integration architectures including development tools/products, and standards 
  • Strong customer service orientation 
  • Business Process Analysis and Design   
  • Marketing ISV solutions
  • Strong knowledge of the following Microsoft (and underlying technologies): Azure, Power Platform, Office365

About you:

Characteristics that can spell success for this role:

  • Demonstrated success in the leading and managing of people in a team-based environment.
  • Excellent presentation skills.
  • Strong written and verbal communication skills.
  • Strong consulting and client facing skills.

Enjoy your career 

Some of the best things about working at Avanade :

·       Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)  

·       Real-time access to technical and skilled resources globally  

·       Dedicated career advisor to encourage your growth 

·       Engaged and helpful coworkers genuinely interested in you  


Find out more about some of our benefits here.


A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page. 


Create a future for our people that focuses on:

• Expanding your thinking   • Experimenting courageously   • Learning and pivoting 


Inspire greatness in our people by: 

• Empowering every voice   • Encouraging boldness   • Celebrating progress  


Accelerate the impact of our people by:

• Amazing the client   • Prioritizing what matters    • Acting as one 


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